Aquarius Crystal Bracelet (Jan 20 – Feb 18)

📦 Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.

🚚 Estimated Delivery Time

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or holidays.

Estimated Delivery Time

• United States: 7–12 business days

• Canada / UK / Australia / New Zealand: 8–15 business days

• Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

Shipping & Fees

• Free shipping is included on all orders.

• All customs duties, import taxes, and standard carrier fees are fully covered by Carryluck.

💸 Shipping Rates

We offer FREE shipping on all orders.
There are no additional shipping fees at checkout.

🔍 Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to become available.

🛃 Customs, Duties & Taxes

All customs duties, import taxes, and standard carrier fees are fully covered by us.
The price you see at checkout is the final price you pay — there will be no additional charges upon delivery.

⏳ Delayed or Lost Packages

If your order does not arrive within the estimated delivery timeframe, please contact our support team and we will be happy to assist.

While we are not responsible for delays caused by carriers, customs, or external factors, we will do our best to help track and resolve any shipping-related issues.

📍 Incorrect Address

Please ensure your shipping address is accurate and complete when placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer.

📩 Contact Us

If you have any questions about shipping, please contact us at:

Email: hello@carryluck.com

🤍 Thank you for your support

Thank you for your support and interest in Carryluck!
We want every customer to feel confident and satisfied with their purchase.
Before placing an order, please review our return and exchange policy to ensure a smooth process if needed.

✅ Return Eligibility

Returns or exchanges are accepted within 30 days of delivery if all of the following conditions are met:

• The item is unused, unworn, and in its original packaging

• Proof of purchase (order number or receipt) is provided

Non-returnable items:

• Worn or used items

• Customized or made-to-order items

• Items damaged due to improper use or care

• Final sale or clearance items

Special notes:

• If the item is defective or incorrect, Carryluck will cover all return shipping costs.

• If the return is for personal reasons (e.g., change of mind), the customer is responsible for return shipping.

🔄 Return Process

To start a return or exchange:

1. Contact us before sending the item back

2. Provide:

   • Order number

   • Reason for return

   • Photos if the item is damaged or incorrect

3. Our support team will respond within 1–2 business days with instructions

⏳ Processing Time

• Once your return is received, we will inspect the item to ensure it meets the eligibility criteria.

• Processing usually takes 1–3 business days.

💸 Refund Time

• Refunds are issued to the original payment method once the return is approved.

• Personal reason returns: Refund excludes original shipping costs and any non-refundable taxes or duties.

• Defective or incorrect items: Full refund including shipping fees.

• Refunds typically appear within 5–7 business days depending on your bank or payment provider.

📩 Contact Information

For any return or exchange inquiries, please contact:
Email: hello@carryluck.com

🧿 Optional Note on Crystals

• All products are made with natural crystals and stones.

• Variations in color, texture, or pattern are natural and not considered defects.

• Each piece is unique.