Orders are usually processed within 1–3 business days after payment is confirmed. Please note that orders are not processed or shipped on weekends or holidays.

Estimated delivery times:

• United States: 7–12 business days
• Canada, UK, Australia, New Zealand: 8–15 business days

Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

Good news: All orders include free shipping, and Carryluck covers all customs duties, import taxes, and standard carrier fees—no extra cost to you.

Yes, we offer free standard shipping on eligible orders. Any applicable promotions will be shown at checkout.

No. Customs duties, taxes, and standard carrier fees are covered by us. The price shown at checkout is the final price you pay.

Once your order ships, you will receive a confirmation email with tracking information.

We accept returns or exchanges within the timeframe stated in our Return Policy, provided items are unused and in original condition. For details, please visit our [Returns & Exchanges Policy]

Please visit our Returns & Exchanges Policy page to see the full instructions and policies. If you have any questions, you can also email our customer support team with your order number at hello@carryluck.com, and we’ll guide you through the process.

Yes. Our crystals are made with natural stones. Due to their natural origin, each piece is unique.

Each crystal varies slightly in color, texture, and pattern. These natural differences are part of their beauty.

Yes, our jewelry is designed for everyday wear. We recommend avoiding water, chemicals, and impact to preserve its condition.

Crystals are traditionally associated with symbolic meanings such as calm, focus, confidence, and balance. These meanings are cultural and personal interpretations.

No. Our products are not intended to diagnose, treat, or guarantee any physical or emotional outcomes. They are meant for personal enjoyment and inspiration.

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, UnionPay, JCB, Maestro, and Diners Club. We also support Google Pay for a faster and more secure checkout experience. Available payment methods may vary depending on your location and device.

You can contact our customer service team via email at [hello@carryluck.com]. The customer service team will reply to you within 1-2 working days after receiving your email.