Returns & Exchanges Policy
🤍 Thank you for your support
Thank you for your support and interest in Carryluck!
We want every customer to feel confident and satisfied with their purchase.
Before placing an order, please review our return and exchange policy to ensure a smooth process if needed.
✅ Return Eligibility
Returns or exchanges are accepted within 30 days of delivery if all of the following conditions are met:
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The item is unused, unworn, and in its original packaging
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Proof of purchase (order number or receipt) is provided
Non-returnable items:
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Worn or used items
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Customized or made-to-order items
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Items damaged due to improper use or care
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Final sale or clearance items
Special notes:
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If the item is defective or incorrect, Carryluck will cover all return shipping costs.
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If the return is for personal reasons (e.g., change of mind), the customer is responsible for return shipping.
🔄 Return Process
To start a return or exchange:
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Contact us before sending the item back
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Provide:
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Order number
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Reason for return
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Photos if the item is damaged or incorrect
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Our support team will respond within 1–2 business days with instructions
⏳ Processing Time
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Once your return is received, we will inspect the item to ensure it meets the eligibility criteria.
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Processing usually takes 1–3 business days.
💸 Refund Time
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Refunds are issued to the original payment method once the return is approved.
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Personal reason returns: Refund excludes original shipping costs and any non-refundable taxes or duties.
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Defective or incorrect items: Full refund including shipping fees.
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Refunds typically appear within 5–7 business days depending on your bank or payment provider.
📩 Contact Information
For any return or exchange inquiries, please contact:
Email:
hello@carryluck.com
🧿 Optional Note on Crystals
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All products are made with natural crystals and stones.
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Variations in color, texture, or pattern are natural and not considered defects.
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Each piece is unique.